Connecting To Tor

If you’re having trouble connecting, an error message may appear and you can select the option to "copy Tor log to clipboard". Then paste the Tor log into a text file or other document.

If you don't see this option and you have Tor Browser open, you can navigate to the hamburger menu ("≡"), then click on "Settings", and finally on "Connection" in the side bar. At the bottom of the page, next to the "View the Tor logs" text, click the button "View Logs...".

Alternatively, on GNU/Linux, to view the logs right in the terminal, navigate to the Tor Browser directory and launch the Tor Browser from the command line by running:

./start-tor-browser.desktop --verbose

or to save the logs to a file (default: tor-browser.log)

./start-tor-browser.desktop --log [file]

You should see one of these common log errors (look for the following lines in your Tor log):

Common log error #1: Proxy connection failure

2017-10-29 09:23:40.800 [NOTICE] Opening Socks listener on 127.0.0.1:9150
2017-10-29 09:23:47.900 [NOTICE] Bootstrapped 5%: Connecting to directory server
2017-10-29 09:23:47.900 [NOTICE] Bootstrapped 10%: Finishing handshake with directory server
2017-10-29 09:24:08.900 [WARN] Proxy Client: unable to connect to xx..xxx..xxx.xx:xxxxx ("general SOCKS server failure")

If you see lines like these in your Tor log, it means you are failing to connect to a SOCKS proxy. If a SOCKS proxy is required for your network setup, then please make sure you’ve entered your proxy details correctly. If a SOCKS proxy is not required, or you’re not sure, please try connecting to the Tor network without a SOCKS proxy.

Common log error #2: Can’t reach guard relays

11/1/2017 21:11:43 PM.500 [NOTICE] Opening Socks listener on 127.0.0.1:9150
11/1/2017 21:11:44 PM.300 [NOTICE] Bootstrapped 80%: Connecting to the Tor network
11/1/2017 21:11:44 PM.300 [WARN] Failed to find node for hop 0 of our path. Discarding this circuit.
11/1/2017 21:11:44 PM.500 [NOTICE] Bootstrapped 85%: Finishing handshake with first hop
11/1/2017 21:11:45 PM.300 [WARN] Failed to find node for hop 0 of our path. Discarding this circuit.

If you see lines like these in your Tor log, it means your Tor failed to connect to the first node in the Tor circuit. This could mean that you’re on a network that’s censored.

Please try connecting with bridges, and that should fix the problem.

Common log error #3: Failed to complete TLS handshake

13-11-17 19:52:24.300 [NOTICE] Bootstrapped 10%: Finishing handshake with directory server 
13-11-17 19:53:49.300 [WARN] Problem bootstrapping. Stuck at 10%: Finishing handshake with directory server. (DONE; DONE; count 10; recommendation warn; host [host] at xxx.xxx.xxx.xx:xxx) 
13-11-17 19:53:49.300 [WARN] 10 connections have failed: 
13-11-17 19:53:49.300 [WARN]  9 connections died in state handshaking (TLS) with SSL state SSLv2/v3 read server hello A in HANDSHAKE 
13-11-17 19:53:49.300 [WARN]  1 connections died in state connect()ing with SSL state (No SSL object)

If you see lines like this in your Tor log, it means that Tor failed to complete a TLS handshake with the directory authorities. Using bridges will likely fix this.

Common log error #4: Clock skew

19.11.2017 00:04:47.400 [NOTICE] Opening Socks listener on 127.0.0.1:9150 
19.11.2017 00:04:48.000 [NOTICE] Bootstrapped 5%: Connecting to directory server 
19.11.2017 00:04:48.200 [NOTICE] Bootstrapped 10%: Finishing handshake with directory server 
19.11.2017 00:04:48.800 [WARN] Received NETINFO cell with skewed time (OR:xxx.xx.x.xx:xxxx): It seems that our clock is behind by 1 days, 0 hours, 1 minutes, or that theirs is ahead. Tor requires an accurate clock to work: please check your time, timezone, and date settings.

If you see lines like this in your Tor log, it means your system clock is incorrect. Please make sure your clock is set accurately, including the correct timezone. Then restart Tor.

One of the most common issues that causes connection errors in Tor Browser is an incorrect system clock. Please make sure your system clock and timezone are set accurately. If this doesn't fix the problem, see the Troubleshooting page on the Tor Browser manual.

If you cannot reach the onion service you desire, make sure that you have entered the 56-character onion address correctly; even a small mistake will stop Tor Browser from being able to reach the site. If you are still unable to connect to the onion service, please try again later. There may be a temporary connection issue, or the site operators may have allowed it to go offline without warning.

You can also ensure that you're able to access other onion services by connecting to DuckDuckGo's onion service.

Proxy server errors can occur for a variety of reasons. You may try one or more of the following activities in case you encounter this error:

  • If you have an antivirus, it may be interfering with the Tor service. Disable the antivirus and restart the browser.
  • You should not move the Tor Browser folder from its original location to a different location. If you did this, revert the change.
  • You should also check the port that you are connecting with. Try a different port from the one currently in use, such as 9050 or 9150.
  • When all else fails, reinstall the browser. This time, make sure to install Tor Browser in a new directory, not over a previously installed browser.

If the error persists, please get in touch with us.