Обратная Связь и Поддержка Пользователей

How to contact support, report a bug or give feedback.

If you encounter an issue that's not answered by our documentation, please try the Troubleshooting steps. If that does not work, please file a bug report or contact our support team.

Отправляя нам обращение в поддержку, отзыв или сообщение об ошибке, пожалуйста, указывайте как можно больше информации:

  1. Версия Android.
  2. Версия Tor VPN.
  3. Step by step of how you got to the issue, so we can reproduce it.
  4. Скриншот проблемы.
  5. Логи Tor.
  6. Country or region you are connecting to Tor from.
  7. If you know or suspect Tor is censored in your region or network, please mention that.

Обратная связь и сообщение об ошибке

Форум Tor

On Tor Forum, create an account to submit a new topic. Please review our discussion guidelines and check the existing topics before posting.

Tor GitLab

If reporting a bug, please report it on our bug tracker. Please check if the bug has already been reported. Чтобы искать и просматривать все отчёты об ошибках, связанные с Tor VPN, перейдите в репозиторий Tor VPN.

To create a new bug report, please request a new account to access Tor Project's GitLab instance. Отправьте отчёт об ошибке в репозиторий Tor VPN.

Связаться с поддержкой

  • Our user support channels via Email, Telegram, WhatsApp, and Signal are operational through Monday to Thursday. From Friday to Sunday, the helpline is closed but please rest assured our team will get back to your messages.
  • All of our support channels are available in English, Russian and Farsi. If none of these languages work for you, please write in any language you feel comfortable with, but keep in mind it will take us a bit longer to answer as we will need help with translation to understand it.
  • Our support channels on Telegram, WhatsApp and Signal are only available over text messages; videos or calls are not supported.

Telegram

Отправьте нам сообщение через @TorProjectSupportBot.

Email

Отправьте электронное письмо по адресу frontdesk@torproject.org

In the subject line of your email, please tell us what you are reporting. The more specific your subject line is, the easier it will be for us to understand and follow up. Sometimes when we receive emails without subject lines, they're marked as spam.

WhatsApp

Отправьте нам сообщение на +447421000612.

Signal

Отправьте нам сообщение на +17787431312.