Get in Touch

The #tor-project channel is where Tor people discuss and coordinate daily Tor work. It has fewer members than #tor and is more focused on the work at hand. You are also welcome to join this channel. To access #tor-project, your nickname (nick) must be registered and verified.

Here's how to reach #tor-project and other registered channels.

Register your nickname

  1. Log onto #tor. See How can I chat with Tor Project teams?

  2. Then, click on the word "Status" at the top left of the screen.

  3. In the window at the bottom of the page, type: /msg nickserv REGISTER yournewpassowrd youremailaddress

  4. Hit enter.

If all goes well, you will receive a message that you are registered.

The system may register you as your nick_ instead of your nick.

If so, just go with it but remember you are user_ and not user.

Every time you log on to IRC, to identify your registered nick, type:

/nick yournick

/msg nickserv IDENTIFY YourPassWord

How to verify your nickname

Then, to complete the registration and ultimately gain access to the #tor-project channel, your nickname must be verified.

  1. To verify your nick, open a new browser window and go to https://services.oftc.net/login.

  2. Log in with your IRC nickname and password.

  3. Look for the word verify and log in there. It may appear that nothing has happened. Look at the top of the page, and there will be a column called Account.

  4. Click on Account.

  5. Click on the small sentence at the bottom of the square that says: Verify account.

  6. Fill out the CAPTCHA that pops up, and click ok.

  7. A tiny message will appear: "Your NickServ account has been verified."

  8. Go back to the IRC webpage where you are logged in and type:

    /msg nickserv checkverify

  9. Click ENTER.

  10. If all is well, you will receive a message that says:

*!NickServ*checkverify

Usermodechange: +R

!NickServ- Successfully set +R on your nick.
`

Your nick is verified!

Now, to join #tor-project, you can just type:

/join #tor-project and hit enter.

You will be allowed into the channel. If so, Congratulations!

However, if you get stuck, you can ask for help in the #tor channel.

You can toggle back and forth between channels by clicking on the different channel names at the top left of the IRC window.

Here is how you can get onto IRC and start to chat with Tor contributors in real time:

  1. Enter in OFTC webchat.

  2. Fill in the blanks:

    NICKNAME: Anything you want, but choose the same nickname (nick) every time you use IRC to talk to people on Tor. If your nick is already being used, you will get a message from the system and you should choose another nick.

    CHANNEL: #tor

  3. Click Enter

Congratulations! You're on IRC.

After a few seconds, you will automatically enter #tor, which is a chatroom with Tor developers, relay operators and other community members. There are some random people in #tor as well.

You can ask questions in the empty bar at the bottom of the screen. Please, don't ask to ask, just ask your question.

People may be able to answer right away, or there may be a bit of a delay (some people are listed on the channel but are away from their keyboards and record channel activities to read later).

If you want to chat with someone specific, start your comment with their nick and they will typically receive a notification that someone is trying to contact them.

You should also consider to use an IRC client.

Tor relies on the support of users and volunteers around the world to help us improve our software and resources, so your feedback is extremely valuable to us (and to all Tor users).

Feedback template

When sending us feedback or reporting a bug, please include as many of these as possible:

  • OS you are using
  • Tor Browser version
  • Step by step of how you got to the issue, so we can reproduce it (e.g. I opened the browser, typed a url, clicked on (i) icon, then my browser crashed)
  • A screenshot of the problem
  • The log

How to Reach Us

There are several ways to reach us, so please use what works best for you.

Trac

You can file a ticket at https://trac.torproject.org. We track all Tor Browser 8 related issues with the ff60-esr keyword. Tickets related to our website should be added with the component "Webpages/Website."

Email

Send us an email to frontdesk@torproject.org

In the subject line of your email, please tell us what you're reporting. The more objective your subject line is (e.g. "Connection failure", "feedback on website", "feedback on Tor Browser, "I need a bridge"), the easier it will be for us to understand and follow up. Sometimes when we receive emails without subject lines, they're marked as spam and we don't see them.

For the fastest response, please write in English, Spanish, and/or Portuguese if you can. If none of these languages works for you, please write on any language you feel comfortable with, but keep in mind it will take us a bit longer to answer as we will need help with translation to understand it.

Blog post comments

You can always leave comments on the blog post related to the issue or feedback you want to report. If there is not a blog post related to your issue, please contact us another way.

IRC

You can find us in the #tor channel on OFTC to give us feedback or report bugs/issues. We may not respond right away, but we do check the backlog and will get back to you when we can.

Learn how to connect to OFTC servers.

Email Lists

For reporting issues or feedback using email lists, we recommend that you do on the one that is related to what you would like to report.

For feedback or issues related to Tor Browser, Tor network or other projects developed by Tor: tor-talk

For feedback or issues related to our websites: ux

For feedback or issues related to running a Tor relay: tor-relays

For feedback on content related to Tor Browser Manual or Support website: tor-community-team

Report a security issue

If you've found a security issue in one of our projects or in our infrastructure, please email tor-security@lists.torproject.org. If you want to encrypt your mail, you can get the GPG public key for the list by contacting tor-security-sendkey@lists.torproject.org or from pool.sks-keyservers.net. Here is the fingerprint:

  gpg --fingerprint tor-security@lists.torproject.org
  pub 4096R/1A7BF184 2017-03-13
  Key fingerprint = 8B90 4624 C5A2 8654 E453 9BC2 E135 A8B4 1A7B F184
  uid tor-security@lists.torproject.org
  uid tor-security@lists.torproject.org
  uid tor-security@lists.torproject.org
  sub 4096R/C00942E4 2017-03-13