Tor 依靠全球用户和志愿者的支持，来协助我们改进相关软件和资源，因此你的反馈对我们（以及所有 Tor 用户）而言极具价值。

反馈模板

给我们发送反馈或者报告程序问题时，请尽量包含以下信息，越多越好：

  • Operating System you are using
  • Tor 浏览器版本
  • Tor Browser Security Level
  • 请详细叙述您遇到问题的过程和步骤，以便于我们重新还原您遇到的问题。（比如，“我打开了浏览器，输入了一个网页地址，点击了图标，然后我的浏览器就崩溃了。”）
  • 一张显示问题的截屏
  • 日志文件

如何与我们联系

有多种方式可以联系我们，请选择对您来说最方便的一种。

Tor Forum

We recommend asking for help on the Tor Forum. You will need to create an account to submit a new topic. Before you ask, please review our discussion guidelines. At the moment, for the fastest response, please write in English. If you found a bug, please use GitLab.

GitLab

First, check if the bug is already known. You can search and read all the issues at https://gitlab.torproject.org/. To create a new issue, please request a new account to access Tor Project's GitLab instance and find the right repository to report your issue. We track all Tor Browser related issues at Tor Browser issue tracker. Issues related to our websites should be filed under the Web issue tracker.

Telegram

If you need help installing or troubleshooting Tor Browser and the Tor Forum is blocked or censored where you are, you can reach out to us on Telegram https://t.me/TorProjectSupportBot. A Tor support specialist will assist you.

WhatsApp

You can reach our support team with a text message to our WhatsApp number: +447421000612. This service is only available for text messages; videos or calls are not supported.

Signal

You can get help by sending a text message to our Signal number: +17787431312. Signal is a free and privacy-focused messaging app. This service is only available for text messages; videos or calls are not supported. After sending a message, our support agents will guide you and help troubleshoot your issue.

电子邮件

Send us an email to frontdesk@torproject.org

In the subject line of your email, please tell us what you're reporting. The more specific your subject line is (e.g. "Connection failure", "feedback on website", "feedback on Tor Browser, "I need a bridge"), the easier it will be for us to understand and follow up. Sometimes when we receive emails without subject lines, they're marked as spam and we don't see them.

For the fastest response, please write in English, Spanish, and/or Portuguese if you can. If none of these languages works for you, please write in any language you feel comfortable with, but keep in mind it will take us a bit longer to answer as we will need help with translation to understand it.

博客文章评论

You can always leave comments on the blog post related to the issue or feedback you want to report. If there is not a blog post related to your issue, please contact us another way.

IRC

You can find us in the #tor channel on OFTC to give us feedback or report bugs/issues. We may not respond right away, but we do check the backlog and will get back to you when we can.

了解如何连接到 OFTC 服务器.

邮件列表

For reporting issues or feedback using email lists, we recommend that you do so on the one that is related to what you would like to report. A complete directory of our mailing lists can be found here.

想要反馈或有关 Tor 浏览器、Tor 网络和 Tor 开发的其他项目的问题：tor-talk

想要反馈或有关我们网站的问题：ux

想要获得反馈或有关运行 Tor 中继服务器的问题： tor-relays

反馈有关 Tor 浏览器使用手册或支持网站的问题：tor-community-team

报告安全问题

If you've found a security issue, please email security@torproject.org.

If you want to encrypt your mail, you can get the OpenPGP public key for this address from keys.openpgp.org. Here is the current fingerprint:

  pub   rsa3072/0x3EF9EF996604DE41 2022-11-15 [SC] [expires: 2024-12-11]
      Key fingerprint = 835B 4E04 F6F7 4211 04C4  751A 3EF9 EF99 6604 DE41
  uid Tor Security Contact <security@torproject.org>
  sub   rsa3072/0xF59EF1669B798C36 2022-11-15 [E] [expires: 2024-12-11]
      Key fingerprint = A16B 0707 8A47 E0E1 E5B2  8879 F59E F166 9B79 8C36

If you wish to participate in our bug bounty program, please be aware, submitting a security issue to a third-party website carries certain risks that we cannot control, as a result we'd prefer the report directly.